At Lash Lab, we want you to be completely satisfied with your purchase.
Please review our refund policy below:

Change of Mind

Due to the nature of our products, we cannot accept returns or issue refunds for change of mind.
Please choose carefully and ensure the product is suitable for your needs before purchasing.

Damaged or Faulty Goods

If you receive an item that is damaged or faulty:

1. Contact us within 7 days of receiving your order.

2. Provide your order number and photos of the damaged or faulty item.

3. We will assess your claim and arrange a replacement, store credit, or refund as appropriate.

Allergic Reactions

We provide a detailed ingredient list for each product to help you make an informed choice.
If you experience an allergic reaction:

• Stop using the product immediately.

• Contact us with details of your reaction.

• Refunds for allergic reactions may be issued at our discretion.

Refund Process

Approved refunds will be processed to your original payment method within 5-7 business days.
Shipping costs are non-refundable unless the return is due to a damaged or faulty product.